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Relationships + Influence

13 mins: How to coach your team and peers

Mini-masterclass with Dr Michelle Shields, founder of Fulcrum Associates and an Affiliate Partner of the Zenger Folkman group.

What you'll learn:

Coaching isn’t about giving advice. It’s the skill of asking the right questions and listening to help others (and yourself) uncover strengths, insights, and the ‘best’ next step. With a coaching-over-advice approach, you can build stronger relationships and set boundaries for yourself. When you give people the tools to solve their own challenges, you’ve helped them grow:

💡 Coaching helps unlock better solutions and stronger connections: Instead of telling people what to do, asking thoughtful, open-ended questions helps them discover their own best way forward – and strengthens their trust in you.

💡 Rich questions create clarity and focus: Ask open-ended, thought-provoking questions like ‘What do you think will happen if…?’. These spark deeper reflection, helping you and others uncover new options.

💡 Deep listening helps you lead with empathy: By noticing subtle cues like body language and reflecting back what you hear, you can uncover hidden strengths and help your team and peers better understand themselves.

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quotes

"Listening for intent…. LEGEND"

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"WAIT - Why Am I Talking? So good…"

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